ZEN Associates has an immediate opening for a Senior Account Manager position in our Landscape Maintenance Division. We are looking for experienced, energetic landscape gardeners with a thorough knowledge of horticulture. The primary role of this position is to ensure our client’s expectation are met for quality landscape maintenance and service while managing budgets and schedules. In addition, you will be managing, coordinating, and monitoring the performance of the maintenance crew(s) assigned to your accounts. If you are passionate about plants, horticulture, pruning, overall garden design, and maintenance and have a practical understanding of quality landscape practices, then ZEN Associates is the place for you. This is a year round position and includes participation in the winter snow removal services as required.

Essential Duties & Responsibilities:

• Ensuring and maintaining customer satisfaction for all aspects of services provided by ZEN Associates.
• Daily coordination and communication with clients regarding work to be performed as well as updating clients on status of their site.
• Respond to clients request for additional services, ability to produce cost proposals and schedules
• Generating and maintaining schedules; day-to-day, three-week, and seasonal.
• Day to day supervision of Maintenance Employees and equipment.
• Prioritize the day’s work list and assign duties to crew members
• Conduct before and after inspections to ensure quality control of the job site
• Assist crew in the completion of required tasks
• Oversee proper safety equipment and Personal Protective Equipment usage and practices of crew
• Conduct “on the job" training
• Proactively address questions or issues and troubleshoot solutions
• Communicate budgeted vs. actual hours plan with the manager
• Regular communication and coordination with Department Manager regarding goals and objectives for the Maintenance Department.
• Commitment to providing exceptional customer service to clients
• Solid knowledge of plant material, diseases, and insects, organic chemical spray and irrigation.
• Ability to work with production teams and identify opportunities for improvement.
• Excellent communication skills internally as well as externally, both written and oral.
• Horticulture knowledge & the aptitude to train.
• Must possess working knowledge of production planning and scheduling
• Strong organizational skills and ability to work effectively in a team environment.
• Proficient use of Microsoft Office and all electronic communication methods (mobile devices, text, email ) and experience with or ability to learn standard scheduling software.
• Education and/or Experience: Associates/bachelor’s degree with background in Horticulture and Landscape fields of study preferred.
• The ideal candidate will have a minimum of 5 years landscape maintenance experience and prior management of landscape crews.
• Certifications or course studies in or related to horticulture, arboriculture, pest management, organic fertilizers and pest management are a plus.
• Benefits: Competitive salary Company vehicle, computer, and cell phone 401k and profit sharing plans
• Medical and dental insurance
• Paid vacations, holidays, and personal/sick days

All applicant information will be kept confidential. Please submit a cover letter, resume and any additional information you would like to share with us and reference in the subject line: Account Manager Position