Commercial Account Manager Role:
The Commercial Account Manager oversees a portfolio of customers such as office, industrial, apartment, HOA and assisted living facilities. Serving as the customer’s primary point of contact, the Account Manager is responsible for overall client satisfaction, management and renewal of the maintenance and snow agreements, and development of enhancement sales. The Account Manager will communicate with the client consistently to keep them informed of scheduled visits, tasks and observations.
What makes working at Paige Landscape so special?
We understand most commercial property managers are under pressure to have their property make a positive impression. At Paige Landscape we offer clear communication, attention to detail, and creative solutions so that the landscape creates a sense of joy for the all and peace of mind for our clients.
· We care about how our behavior and actions impact our team, customers, and the company.
· We are obsessed with quality landscaping and creatively solving our clients’ problems.
· We are driven to grow personally and professionally to learn, advance, and win.
We provide the best care because people deserve to work, live and play surrounded by an environment that creates joy.
What will my daily experience at Paige Landscape look like?
While many positions are different, each day, every team member prides themselves on taking the following actions:
I Communicate: I clearly communicate with our team and clients, so we understand what we are doing and when we are doing it.
I Pay Attention to Details: I focus on the little things that make all the difference and a positive impression.
I am Prepared and Organized: I prepare for tomorrow today because preparation determines outcome and organization increases efficiency.
Satisfactory performance at this level is indicated by achieving a high maintenance renewal rate, identify and sell enhancements to goal, oversight, training and communication, and coordination with other managers to ensure company’s goals are met.
We don’t want Paige Landscape to be just another job for you.
We are on a mission to grow a caring team that provides creative commercial landscape solutions that bring joy for all and peace of mind for our clients. If you work at Paige Landscape, you’ll learn about plants, safety, business, customer service and most importantly you’ll be creating a positive impression that improves the lives of others.
Essential Function Examples
1. Develop and maintain strong client relations with exemplary levels of customer service and communication resulting in a high level of client satisfaction and retention.
2. Provides horticultural expertise to identify, estimate, and sell enhancement projects to reach sales goals and improve property. Projects include but not limited to plantings, hardscapes, color displays, irrigation, tree and shrub care and design concepts.
3. Along with operations team, provide direction and goals to be achieved on daily tasks.
4. Is attentive to details and ensures company’s quality standards are met.
5. Responsible for renewing managed portfolio of maintenance and snow agreements.
6. Learn and become proficient with Aspire Software.
7. Develop a clear understanding of the hourly and cost budgets for each of your jobs. Monitor by reviewing job costs regularly and acting as needed. Work with Operations team to communicate job cost information with Team Leaders on a regular basis to control hours and costs.
8. Promote employee engagement, with hands-on training and support in areas of field safety, asset management, customer service, efficiency, proper maintenance techniques and equipment operation.
9. Contribute to our company by sharing ideas, strategies, and challenges.
10. Assist in the sales process for new landscape and snow services agreements by identifying and estimating opportunities.
Qualification Requirements
- At least three (4) years of professional horticulture, landscape, customer service, production management, training, sales and estimating similar to that presented above.
- Leadership and past experience in the commercial landscape industry will be given priority.
- Self-driven to develop personal knowledge to grow and improve skills and expertise.
- Massachusetts Certification Landscape Professional (MCLP) certification is a plus.
- Valid driver’s license required.
Key Performance Indicators
The Key Performance Indicators for this position will be specified at the time of appointment.
Attractions of the Job
Employment at Paige Landscape Company, Inc. offers an exciting and rewarding career path, competitive pay and bonus program, PTO, training, and an opportunity to make a difference in the lives of others. Paige Landscape Company, Inc. is constantly seeking progressive growth, which in turn provides excellent opportunities and professional growth for its team members. Come grow with us now!
Contact us today to arrange an interview:
2255 Providence Hwy
Walpole, MA 02081
Office: 508-921-3435
info@paigelandscape.com
